Solving issues

Solving issues

Where can I find RiftGG crash logs?
When RiftGG crashes, a document .log with information about the crash should be generated. This file give us enough information to try to find a solution to...
Wed, 30 Jan, 2019 at 3:45 PM
Everytime I try to open RiftGG, it crashes
Possible reason 1. RiftGG, while opening, is trying to access to one folder and has no permission to do so. Please, try to open RiftGG as administrator....
Wed, 30 Jan, 2019 at 3:50 PM
I get an error 0X8007015e while installing (Windows)
This error means that the is a redistributable component that is not being installed in your computer while installing RiftGG. The reason can be because you...
Wed, 24 Oct, 2018 at 1:29 PM
I just Installed RiftGG and I get an error every time I try to open.
Can it be possible that you had an old version of RiftGG previously installed?  If it is first time you install RiftGG and you can't open it can be be...
Wed, 30 Jan, 2019 at 3:50 PM
While trying to activate my license manually, I get a JAVA error
While trying to activate my license manually, I get a JAVA error: This error means JAVA is not enable. Maybe it is installed in your computer but in t...
Wed, 24 Oct, 2018 at 4:28 PM
Where can I report a bug?
Shoot us an email to support@rift.gg, we’ll come back to you as soon as we can! *Working hours:  Monday to Thursday from 9h-19h CET Friday from 9h-14h...
Wed, 30 Jan, 2019 at 3:53 PM
How to access to RiftGG folder in a Mac
The RiftGG folder has the log files generated when the software crashes. Open Finder and then click on Base System ➡️ Users  ➡️ Your user name ➡️ Rif...
Tue, 23 Oct, 2018 at 5:07 PM
RiftGG does not record the audio of my matches
RiftGG is not a video editor. Is a software to analyze LoL in which we also offer the recording of the matches. Right now, the audio is not available. So Ri...
Tue, 18 Dec, 2018 at 9:34 AM
I formatted my pc and now I can access to RiftGG
When you format you pc, you delete the license you have activated in your pc to use RiftGG. Unfortunately, this license can be activated just once. So, if y...
Mon, 14 Jan, 2019 at 12:26 PM
I get a CodeMeterAct 500322:500 error when trying to open RiftGG
I get the following error while trying to open RiftGG: This means RiftGG hasn't been closed and you are trying to open it again. Please, bare ...
Mon, 11 Feb, 2019 at 11:05 AM